Within the Website personal data of users may be requested, as in the registration to the website. This information is subject to AWARALA's privacy policies, and the User may modify or update some of this information at any time. AWARALA submits to the policies it adopts regarding confidentiality and data protection, in order to protect the privacy of personal information obtained through its Web site. The information provided by the User when registering on AWARALA's Web Page is technologically protected and may only be accessed for the purposes stated herein. Although AWARALA has a technological protection system that runs from its servers to the Internet, no Internet transmission can guarantee its 100% security. AWARALA will not share or disclose confidential information with third parties, except with the express permission of those who have subscribed, or when required by court or legal order.

Purposes of personal data processing

The User hereby authorizes AWARALA, under the terms of its personal data processing policy, Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, and any regulations that modify or add to them, to process the personal data that will be provided by the User as a result of the existing commercial and contractual relationship with AWARALA, for the following purposes:

  • The maintenance, development and/or control of the commercial and contractual relationship between the User and AWARALA.
  • Processing transactions through the system and making validations of them in order to mitigate the risk of fraud by identity theft.
  • The feeding of AWARALA's databases in such a way that it can evaluate the authenticity of the electronic transactions that are carried out through the System.
  • Inform the user about new projects or services offered by AWARALA
  • Inform the user about any changes in the projects or services.
  • Evaluation of the quality of services.
  • Sending by physical mail, e-mail, text messages, or any other means, commercial, advertising or promotional information about AWARALA's projects, services, events and promotions
  • Conducting market research for AWARALA
  • The response to legal requirements from administrative and judicial entities.
  • The making of accounting records.
  • • Reporting to surveillance and control authorities.
  • Other administrative, commercial, advertising and contact uses within the framework of the agreement signed between the User and AWARALA

Holder's Rights

In accordance with article 8 of the Statutory Law 1581 of 2012, the following are the rights of the Owner/User with respect to the personal data that is provided:

  1. To know, update and rectify your personal data in front of the responsible or in charge of the information. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading or other data whose processing is expressly prohibited or has not been authorized by the User.
  2. Request proof of the authorization given to AWARALA for the collection and use of personal data except where such authorization is not required under the terms of Section 10 of Statutory Law 1581 of 2012.
  3. To be informed, on request, about the processing of your personal data.
  4. To file complaints with the Superintendence of Industry and Commerce for violations of the provisions of Statutory Law 1581 of 2012 and other regulations that modify, add or complement it.
  5. At all times, request AWARALA to delete your personal data and/or revoke the authorization granted for the processing of such data. Likewise, you may delimit the purposes for which your personal data may be processed.
  6. Access free of charge to your personal data that has been processed, upon request.

Procedure for making inquiries

Users may consult the personal data held in AWARALA's databases.

AWARALA is obliged to provide all information contained in the individual registration or that is linked to the identification of the User. The query can be made electronically or in writing at AWARALA's offices, at the mail and address specified under the heading Contact..

The consultation will be answered within a maximum of ten (10) working days from the date of receipt. When it is not possible to attend the consultation within this term, the interested User will be informed, expressing the reasons for the delay and indicating the date on which his consultation will be attended, which in no case may exceed five (5) working days following the expiration of the first term.

The user will be able to consult his or her personal data free of charge: (1) at least once every calendar month, and (2) whenever there are substantial changes to these AWARALA personal data processing policies. For consultations whose frequency is greater than one per calendar month, AWARALA will charge the User for the costs of shipping, reproduction and, if applicable, certification of documents.

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